Last Updated: February 28, 2026
At Boonia, we aim to provide a smooth and reliable experience for all users. This Refund Policy explains how issues related to rides, deliveries, food, goods, and other services booked or purchased through the Boonia platform are handled.
All purchases, bookings, rides, deliveries, food orders, and product orders made through the Boonia platform are final.
Boonia does not offer refunds or exchanges once an order, booking, or transaction has been confirmed, except where Boonia determines, in its sole discretion, that a verified issue requires an appropriate resolution.
If you experience any problem with your ride, delivery, food order, product order, payment, or any other service booked through Boonia, you must contact Boonia Support as soon as possible through the app or using the official support contact details.
Please provide complete and accurate details about the issue, including any screenshots, photos, receipts, order details, or other supporting information that may help us review your case.
Once your complaint or issue is submitted, a Boonia support assistant will review and verify the case.
If the support assistant determines that the complaint is legitimate and properly supported, Boonia may provide an appropriate solution depending on the nature of the issue.
Such a solution may include, where applicable and at Boonia’s sole discretion:
Submitting a complaint does not automatically mean that you are entitled to a refund, exchange, or compensation.
Each case is reviewed individually, and Boonia reserves the right to decide the final outcome after reviewing the facts, available evidence, and the circumstances of the issue.
Boonia may decline to provide a refund, exchange, or other remedy in situations including, but not limited to:
Boonia operates as a platform connecting users with independent drivers, merchants, shops, restaurants, and other partners. In some situations, resolution of an issue may require coordination with the relevant third-party service provider.
Boonia may assist in facilitating communication and reviewing the matter, but the final solution may depend on the facts of the case and the role of the relevant partner.
Boonia may request additional information before making a decision on a complaint. Failure to provide requested details within a reasonable time may result in the case being closed without further action.
Users are encouraged to report issues promptly after the incident so that Boonia can properly investigate the matter.
Any attempt to misuse this Refund Policy, including false claims, misleading evidence, abusive conduct toward support staff, or repeated illegitimate complaints, may result in the rejection of the claim and may also lead to account suspension or permanent removal from the platform.
All decisions made by Boonia after review and verification of a reported issue are final, subject to any rights available under applicable law.
If you face any issue, please contact Boonia Support:
